FAQ

IS BABY ALPACA CRUELTY-FREE?

Yes, Don’t worry, we are not harming or shearing babies. BLACKSAW Baby Alpaca is humanely shorn each spring from the underside of the neck and body of our Alpaca’s, where the fiber is the finest and softest (22.5 microns).

 

SO WHAT IS BABY ALPACA?

The name “baby” reflects quality, not age.

Our fibers are classified manually according to fineness and sorted in quality by microns. Baby Alpaca represents the finest and softest wool at (22.5 microns).

 

DO HANDMADE STYLES DIFFER SLIGHTLY FROM PRODUCT TO PRODUCT?  

Yes, please note that each handmade item is unique and there may be slight variances in colouring and sizing.

 

WHAT STYLES WORK WITH THE "ART SERIES WALL MOUNT"? 

Midnight Sun - Oatmeal Heather

Peyote - Ivory/Black & Rucksack

 

WHAT CURRENCY ARE YOUR PRICES IN? 

Our platform should auto-update pricing to your country.

 

HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?

All sizing and style measurements are specified in the description of our products in inches. If you have any further questions, you can always reach out to our customer service team (info@blacksaw.co). Let us know what you need and we’ll help you out. We made sure to shoot our model in each style to give you a sense of scale. Jaeda is 5’9.

 

DO YOU HAVE GIFT CARDS?

Unfortunately, we do not at this time. Please e-mail us atinfo@blacksaw.co if you would like this option and we would be happy to accommodate

 

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

Once an order is placed, unfortunately, we are unable to make any changes. Please reach out to our customer service info@blacksaw.co  right away and be sure to include your order number and we will see what we can do for you. Our team is fast at getting the product out the door but we will do our best to stop them.

Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact Info@Blacksaw.co right away

 

WHAT'S THE STATUS OF MY ORDER?

Once you’ve entered the order and received your shipping confirmation email you can click on "Track It" and see the status of your delivery. It may take 24-36 hours for tracking updates to appear.

 

WHAT IF SOMETHING I ORDERED ARRIVED DAMAGED OR IS DIFFERENT THAN I EXPECTED?

Oh no! Contact us right away. If for some reason an item is not what you expected, the wrong colours or sizing or you’ve fully changed your mind, it can be returned for an exchange or full refund- excluding shipping costs.

 

MY PACKAGE IS LOST!

Dang! If your package has been lost in transit, please reach out info@blacksaw.co  right away.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages, Sorry.

 

WHAT DOES FINAL SALE MEAN?

All items that have been marked final sale have been reduced in price and cannot be returned for a refund or exchanged for a different size, color, or style. We understand that buying Final Sale items can be tricky, so if you have any questions about sizing, colour, or fabric, please reach out info@blacksaw.co  before placing your order

 

WHAT HAPPENS IF I PURCHASE A GIFT FOR SOMEONE THAT IS "FINAL SALE"?

Even items purchased as a gift are still applicable to our "Final Sale" policy and can’t be returned for a refund or credit, or exchanged for a different size, color, or style.

 

WHAT IS A FINAL SALE ITEM I ORDERED ARRIVED DAMAGED?

Definitely contact us right away

 

SOMETHING I ORDERED IS NOW ON SALE. WILL YOU MATCH THE NEW PRICE?

Sorry, we cannot adjust pricing. We only offer sales for a limited time, so by buying the goods before they go on sale means you have more style, colour and size options. Sale goods mean limited options.

Shipping

HOW MUCH DOES SHIPPING COST IN CANADA? 

We offer free ground shipping on all orders over $200 within Canada and the USA.

 

HOW MUCH DOES SHIPPING COST IN THE USA?

We offer free shipping on all order over $200 to the USA

 

HOW MUCH DOES SHIPPING COST IF I ORDER LESS THAN $200?

Our shipping costs are variable and are calculated on a variety of factors including destination of shipment and dimensional weight of the ordered value.

 

HOW FAST IS YOUR SHIPPING? 

Most of our orders are shipped within 24 hours of purchase from our warehouse in the great white north (Canada), pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-7 business days of its ship date. If you need your item(s) sooner, please select the expedited shipping option which is only available in Canada at the moment. The timing of our shipments may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.

We do not ship on the weekends or Canadian / U.S holidays.

 

 

 

 

 

 

 

 

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